Witches of Words Return Policy

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At Witches of Words, we're committed to your satisfaction. Because our products are uniquely crafted and printed on demand just for you, we handle returns and exchanges a bit differently.

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What can be returned?

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We gladly accept returns and offer replacements for items that arrive damaged or defective. This includes:

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• Damaged Products: Items that arrive broken, torn, or otherwise unusable.

• Manufacturing Errors: Products with misprints, incorrect designs, or other production flaws.

 

What cannot be returned?

 

We are unable to accept returns or exchanges for:

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• Buyer's Remorse: Items ordered in the wrong size, color, or simply unwanted.

• Minor Variations: Slight differences in print placement (up to 0.5" for DTG products) are considered normal and not a defect.

 

How to initiate a return:

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1. Contact Us: If you receive a damaged or defective item, please contact us within 30 days of delivery at [your customer service email address or contact form].

2. Provide Photos: To expedite your request, please include clear photos of the damaged or defective item. If multiple items are affected, please provide a photo or video of all items in one frame.

3. Resolution: We will review your request and offer a free reprint or a refund to your original payment method.

 

How Printify handles refunds:

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Printify, our printing partner, handles refunds as follows:

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• Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to your original payment method.  

• If your billing currency is not USD, the refund will be returned directly to the original payment source.  

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Unsuccessful Deliveries:

 

In the event of an unsuccessful delivery, you can choose between a reprint with an extra charge or a partial refund.

 

Questions?

 

If you have any questions about our return policy, please don't hesitate to contact us at infor@witchesofwords.com. We're always here to help!